Our return policy is based on the simple principle of servicing our customers. We enjoy an extremely low rate of return due to upfront service and accurate information about products before they are ordered.
RETURN-AUTHORIZATION-NUMBER/PROCEDURE
If you have changed your mind and would like a refund please return your item unused and in original condition (including all labels and tags intact) with proof of purchase within 60 days, and we’ll give you an exchange or refund, as long as the product is returned with its original packaging and labels, in as new condition, unused and can be resold at full price. A 25% restock fee may be applied & of course include the shipping cost for the return.
Please ensure that you use a tracked and insured delivery service that will cover the full value of the goods in the event they go missing in transit as we cannot process the refund until we receive the item back into our warehouse.
No goods will be accepted for exchange or return without pre-authorization.
Refund will be transfer to your choose payment method when making the order on the website maximum on 3 business days after goods inspection clear.
All products are covered by the manufacturers warranty. Warranty terms vary between manufacturers as well as products, so please refer to your documentation for details. If you have warranty questions please feel free to contact us. Keep all manufacturer products to help yourself communicate with us, be aware that shipping and service charges are not covered by manufacturers warranty.
Defective Product
We accept returns on "defective" products. PT Glodok Power Equipment will be responsible with Defective Product 100% for make sure all customer satisfied.
Damaged Product
We accept returns on damaged equipment caused by shipping. You can send us proof of damaged and request the return process from our support team. PT Glodok Power Equipment will be responsible with Damaged Product 100% for make sure all customer satisfied.
Cancelled Orders
- No charges or losses will apply as long as orders are cancelled before items are shipped.
If items have already been shipped, standard return policies apply. - Cancelled Orders or Refund For PayPal Payment
We strongly recommend you can communicate with us before cancelling the order or open a dispute on PayPal.
Please also ensure that you return the product in its original packaging with all parts, accessories and manuals as the lack of these items can have a significant impact on the value of the now used product and the level of refund you will receive.
Fill this form to get Return Authorization Number here.
For questions and further information, you can contact us :
PT Glodok Power Equipment
Address : Jl. Kali Kecil I No. 41, Kampung Pondok, Padang Barat, Padang, Sumatera Barat, Indonesia
Phone : +62 851 9867 3808
Email : support@glodokpowerequipment.